New-patient inquiry
Calls, forms, or messages are received but response time, ownership, or follow-up varies.
Dental & orthodontic revenue recovery
How much treatment revenue is sitting unscheduled in your practice?
618 Works helps Southern Illinois dental and orthodontic practices identify where legitimate patient opportunities stall after the inquiry, consultation, treatment plan, or cancellation—and build practical systems to improve follow-through.
The initial conversation can be completed without patient names, clinical details, or protected health information.
Common practice signals
- New-patient calls or forms do not always become scheduled visits
- Treatment plans remain accepted, undecided, or unresolved without a consistent next step
- Cancellations and no-shows leave valuable chair time unused
- Recall and overdue-patient reactivation depend on individual effort
New-patient conversion
Unscheduled treatment
Cancellation recovery
Recall & reactivation
Where revenue can quietly stall
Demand may already exist. The follow-through may be the problem.
These are not accusations or assumptions about your practice. They are the operational points 618 Works examines during a focused review.
Consultation to treatment
A patient completes an exam or consultation, but the path to the next scheduled step is unclear.
Unscheduled treatment plans
Recommended treatment remains unresolved without a structured, respectful follow-up cadence.
Cancellations & no-shows
Openings appear, but waitlist, outreach, and schedule-recovery responsibilities are inconsistent.
Recall & overdue patients
Reactivation depends on periodic campaigns rather than a visible, owned process.
Front-desk consistency
Different team members document, prioritize, and follow up in different ways.
The Schedule & Treatment Recovery Review
A structured look at what happens between interest and completed care.
The Review maps the actual workflow, identifies unresolved opportunities, estimates the financial range conservatively, and prioritizes the smallest set of fixes most likely to matter.
Follow the real patient journey
From first inquiry through scheduling, treatment acceptance, cancellation recovery, recall, and return.
Separate facts from assumptions
Use aggregate counts, available reports, and staff interviews before requesting unnecessary detail.
Focus on the highest-value breakdowns
Rank opportunities by value, effort, risk, and speed to a measurable result.
Build a process the team can use
Clarify triggers, owners, scripts, timeframes, escalation, training, and measurement.
When better follow-through needs more than a checklist
Make the next step visible, owned, and harder to forget.
618 Follow-Through System for Dental & Orthodontics
When treatment opportunities, cancellations, recall, or new-patient follow-up require more structure, 618 Works can configure an ongoing system around the practice’s existing workflow.
Plans from $297/month + $997 implementation.
Growth — $497/month — includes the complete follow-through and recovery workflow for most practices.
See Follow-Through plans →The objective is not to replace practice-management software unnecessarily. It is to make the follow-through around patient opportunities more dependable.
- New-patient inquiry response
- Appointment reminders and follow-up
- Unscheduled-treatment tracking
- Respectful treatment follow-through
- Cancellation and no-show recovery
- Recall and overdue-patient workflows
- Reactivation
- Team alerts and ownership
- Follow-through and recovery reporting
Relevant credibility
Healthcare operations experience—without pretending to be a clinician.
618 Works was founded by Ian Fuchs, a Southern Illinois operations and process-improvement leader with 15 years of experience, including extensive work in healthcare operations, business development, data, implementation, and workflow improvement.
618 Works focuses on operational follow-through, process design, team adoption, and measurement. It does not provide clinical advice or make treatment recommendations.
Privacy-conscious by design
The initial Leak Check does not require patient-level information.
We begin with workflows, recent examples, and aggregate counts. Before any deeper engagement, the scope, access, handling, retention, and necessary safeguards are defined. Protected health information is avoided whenever it is not required.
Dental FAQ
Practical answers before you book.
Is this a marketing or lead-generation service?
No. 618 Works focuses on what happens after legitimate interest already reaches the practice: response, scheduling, treatment follow-through, cancellation recovery, recall, reactivation, and process consistency.
Do we need to share patient names or clinical information during the complimentary call?
No. The initial Revenue Leak Check is designed to discuss workflow, ownership, recent examples, and aggregate volumes without patient-level information.
Will you tell our team how to practice dentistry?
No. The work is operational—not clinical. 618 Works does not provide diagnosis, treatment, coding, billing, or clinical recommendations.
Do we need to replace our current practice software?
Not as a starting assumption. 618 Works first determines whether the current process and existing tools can support the follow-through the practice needs. When they cannot provide enough ownership, automation, or visibility, the optional 618 Follow-Through System can add a dedicated follow-through layer without automatically replacing the practice-management system.
Do you guarantee a specific amount of recovered revenue?
No. Any opportunity estimate is presented as a range with its source, assumptions, and confidence level. Results depend on the practice’s data, workflow, adoption, capacity, and other factors.
Complimentary dental Revenue Leak Check
Start with one focused question: where are patient opportunities stalling?
Book the 20-minute conversation
No patient names. No obligation. No generic software pitch.
Book a complimentary Revenue Leak Check